Before you make the inquiry, please kindly read the information below. It will help you understand our company and product and order process.
- Service:
- we are in bamboo business since 2001
- we reply your email in 10 hours
- Product information:
- please visit the product page and see the description and photos, then decide the type of bamboo, color, structure and quantity
- write detailed information to us in the below form
- Samples:
- we offer samples - small cut, 15cm length, free of charge
- you need pay for delivery cost
- Delivery time:
- bamboo in stock: 1 week for delivery out of China
- bamboo no stock: 2 - 4 weeks for production and delivery
- Order confirmation:
- when you decide with bamboo and quantity, we will make the formal quotation to you for your final approval. after receipt of your approval, we will issue you the invoice, with this invoice, we can arrange the production.
- Payment:
- make the wire transfer to our company account through your bank
- we don't accept paypal or creditcard because all of our sales need go through company account, no private account available, thanks for your kind understanding
- our company is d&b verified, you can find the company information at home page
- Shipment:
- we are responsible to arrange the delivery from China to your town by boat or plane if needed
- shipping time will be 3 - 5 weeks depending on the distance between you and us
- Guarantee:
- we give 25 years warranty for our bamboo flooring for residential
- we give 10 years warranty for our bamboo flooring for commercial
- Note:
- we will not get your personal information public for any purpose, it is only for order inquiry, no other intent
- please make sure you leave correct email address and telephone number, so we can come back to you with the information you need. with wrong email address, we can't get in touch with you quickly